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Terms & Conditions

These general terms and conditions regulate the relationship between Ettu 21 Ltd. and the persons using the website and the online store at


“WE”, “VIVELO”, “THE COMPANY” means Ettu 21 Ltd. with headquarters and principal place of business: Bulgaria, Rayna Knyaginia 8, 6100 Kazanlak, registered in the commercial register of the Registry Agency with UIC: 206453205, tel.: +359 88 919 6736, e-mail:

“CPA” – means Consumers Protection Act;

“PDPA” – means Personal Data Protection Act;

“POSA” – means Postal Services Act;

“SITE” – means Web Site located at;

“ONLINE STORE” – means the virtual store located at, which provides the opportunity to purchase goods over the Internet;

“USER” – means a person who uses the website’s features;

“BUYER” – means a person who performs purchase of goods through the online store;

“CONSUMER” – means a consumer in the meaning of the CPA;

“PERSONAL DATA” – means personal data in the meaning of the PDPA;

“CASH ON DELIVERY” – means cash on delivery pursuant to the POSA;

“GENERAL TERMS AND CONDITIONS” - means these general terms and conditions.


By clicking on any link, button or application available on the site, with the exception of the link pointing to these terms and conditions, you expressly and unconditionally agrees to these general terms and conditions for using the website and the online store.


The website can be viewed freely without registration. Registration is required only when using certain features of the website and is absolutely voluntary and free. To register, you need to fill a registration form, which you can find HERE

Mandatory fields are marked with an asterisk. Upon successful registration, you will receive a user name and password for entering your profile.


Only those goods which the system allows to be added to the shopping cart may be purchased through the online store. All information on goods presented in the website, including, but not limited to technical characteristics, warranty, instructions for use, etc. is provided by the manufacturer, respectively importer of the goods. VIVELO is not responsible in case of false, incorrect or inaccurately presented information, accurate information presented in a misleading way, discrepancies between the presented and the actual situation, misprints. All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.


All prices shown on the website/online store are in EURO and are valid only at the time of their publication. VIVELO reserves the right to change them without notice at any time. The prices of online purchases, confirmed by VIVELO are final and shall not be changed. The prices on the website/online store are final and include all taxes and fees, except the price for processing and delivery, indicated separately, when such is due. The decorations are not included in the price.


All goods presented on the website and/or sold through the online store have a legal guarantee of conformity of goods with the sale contract pursuant to Art. 112-115 of the CPA. The commercial guarantee does not affect the rights of consumers arising from the guarantee of Art. 112-115 of the CPA. Regardless of the commercial guarantee, the seller is responsible for the lack of conformity of consumer goods with the sales contract under the guarantee of Art. 112-115 of the CPA. You can find information on consumer rights deriving from the legal guarantee of Art. 112-115 of the CPA.

Call +359 88 919 6736 to get all the information pursuant to Art.4 of the CPA, relevant to goods/services presented in the website and/or sold through the online store. Alternative dispute resolution bodies within the meaning of Art. 181n, para. 4 of the CPA are the conciliation committees at the Commission for Consumer Protection. In the event of a dispute about a purchase made online you can also visit the website OPC.

This section refers to persons who are consumers within the meaning of §13, para.1, item 1 of the Supplementary Provisions of the CPA.


Only users who have accepted the general terms and conditions can place orders. To place an order, it is necessary to fill in the order form.


The price due for goods ordered through the online store can be paid by one of the following methods:

  • Bank card payment
  • Bank transfer

Please, consider that in certain cases some of the payment methods can be unavailable for certain orders. All payments are made in EURO only. By accepting these terms and conditions the buyer agrees expressly and unconditionally, in all cases, including but not limited to using the “Pick up from Store” option, to pay to VIVELO, in advance and in full amount, the purchase price of any item ordered through the online store. 


For payment via bank card/bank transfer, you may be charged with bank fees/commissions determined unilaterally by the respective bank/finance institution.


As per art. 113, para. 4 of the Value Added Tax Act invoices and corrections of invoices are issued within 5 (five) calendar days after the date of purchase. After that, VIVELO will not issue invoices or corrections of previously issued invoices.


The distance sale contract between VIVELO and the buyer shall be deemed concluded at the time of confirmation of the specific order by VIVELO. Confirmation of a distance sale contract, including of the information under Art. 47, para 1 of the CPA shall be done via the email provided by the buyer.


Orders received by VIVELO shall be completed within the period as specified by VIVELO on the website  when placing your order  and/or in the confirmation of your order. Delays in the delivery time, however, do not give you the right to cancel the order placed, or to claim damages. Delivery of products will depend on the shipping address. When products are shipped to you by common carrier, VIVELO liability to you for breakage and/or non-delivery to you of the products by the common carrier will be limited by the limits of liability provided by the common carrier’s terms and conditions of carriage. Import duties, or any other import and brokerage fee, are at your cost.

VIVELO reserves its right unilaterally, without informing the buyer, to extend all delivery times by up to 14 days. Goods are delivered against signature, to the entrance of the building. If personal delivery to the recipient is impossible or difficult, the shipments shall be delivered as follows: 1. for business address – to a person, whose place of work is at the address, by indicating the name and position/department of the person receiving the shipment. 2. for home address – to a member of the household, by indicating the name of the person who received the shipment and their relationship with the recipient. In case the order cannot be delivered on first visit, through no fault of VIVELO/the courier (in case no one is present at the address, etc.), the person making the delivery leaves a notice stating the telephone number to which the recipient should call within three working days to fix a new deadline for delivery. In case the order cannot be delivered on the second visit, through no fault of VIVELO/the courier, the distance sale contract is automatically terminated, in which case, as a sanction for the buyer’s fault, VIVELO shall retain all sums paid by the buyer. The provision referred to in the previous sentence also applies in cases where the recipient unreasonably refuses to accept the shipment. VIVELO/the courier is not responsible for failure to deliver when the buyer has provided false, incomplete and/or inaccurate personal data, including when the address given is incomplete, inaccurate or fictitious.


Upon receipt of the product the buyer is obliged to review it and if he/she finds evident shortcomings, missing accompanying accessories and/or missing documents required by the Bulgarian legislation, he/she shall immediately inform the person making the delivery. Failure in doing so, the product is deemed approved and the buyer loses the right to claim that it was delivered with evident shortcomings, missing accompanying accessories and/or missing documents required by the Bulgarian legislation, at a later date. Returns of purchased through the online store goods are carried under the provisions of the Consumer Protection Act (only for consumers) and/or in accordance with the terms and conditions of their commercial warranty. Address for complaints: Bulgaria, Rayna Knyaginia 8, 6100 Kazanlak, ETTU 21 LTD.. For technical support, please call +359 88 919 6736.


Pursuant to art. 50 of the CPA, a consumer is entitled to withdraw from the distance contract without stating a reason, without compensation or penalty and without covering any costs, save for the costs provided for in art. 54, par. 3 and art. 55 of the CPA, within 14 days as from the date of: acceptance of the goods by the consumer or a third party other than the carrier and indicated by the consumer, or when the consumer has ordered in one order many items that are delivered separately – from the date on which the consumer or a third party other than the carrier and indicated by the consumer has accepted the last item.

The right to withdrawal may be only exercised if the consumer has presented to VIVELO: the goods in its original package in perfect condition, all pertaining to the goods accessories, belongings and documents, as well as the original purchase documents (cash receipt/invoice).

You may find all the information on exercising the right of withdrawal HERE

In case the right to withdraw from a distance contract has been exercised, the consumer shall send or deliver the goods back to VIVELO no later than 14 days from the day on which the consumer informed VIVELO of his/her decision to withdraw from the contract. The risk of accidental loss or damage is born by the consumer until the goods are delivered back to VIVELO.


By accepting these terms and conditions, the user gives his/her express indefinite and unconditional consent, until its explicit written cancellation, his/her personal data to be collected, stored, processed and used by VIVELO and/or by third parties authorized by the company, including but not limited to: courier services companies, banks and others, for the purpose of execution of the distance sale contract and delivery of ordered goods; and in the case of online purchase on an installment plan: in relation with the applying for a loan and the execution of the loan agreement, in relation with marketing and promotional purposes and analyzes of VIVELO, participation in games, promotions and raffles organized by the company and for any other purposes not prohibited by law. The user may at any time receive information whether his/her personal data is being processed and used by VIVELO, and the purposes of processing and use. In addition to the abovementioned, in the cases of online purchase on an installment plan the user gives his/her unlimited, explicit and unconditional consent, until its explicit written cancellation, his/her personal data to be exchanged freely between VIVELO and the financial institution to which the user has applied for a loan, respectively which has granted the loan.

The user is obliged to protect the confidentiality of the user name and password provided to him/her by VIVELO. Every order made through the online store shall be considered regular by VIVELO, if when placing such an order a user name and password accepted by the system as valid were used, regardless of whether they were used by a person other than the holder or by unauthorized person.


VIVELO is committed to providing only the services presented on the site, in the way they are presented. All information presented on this site, including, but not limited to design, availability, prices and location of the goods, is valid only at the time of its presentation. VIVELO reserves the right to change it without notice at any time. It is the user's responsibility to check the website’s terms of use, as well as the information on prices, availability, etc., so that he/she is promptly informed of any changes which may have occurred thereupon. In all cases, the change shall be effective in future and shall not affect orders confirmed by VIVELO prior to its occurrence. In case we need to grant further approval, we shall grant it, otherwise the order shall be considered invalid regardless of our confirmation of said order.

VIVELO is not responsible for the content and safety of the websites referred to by links posted on this website. Clicking on these links and use of websites to which they refer is performed by users of this website entirely at their own risk and responsibility. Where necessary the users of the website are required to accurately and fully provide the data required.

The provisions of the existing Bulgarian legislation shall apply for all issues not settled in these general terms and conditions. Any disputes concerning the interpretation and implementation of these general terms and conditions, and the interpretation and implementation of distance sale contracts for order of goods through the online store will be resolved by an agreement, and in the event of failure to reach an agreement, the dispute will be referred to to the competent court: for consumer claims – according to Art. 113 of the Civil Procedure Code, in all other cases and if the jurisdiction has not been imperatively indicated – to the competent court in the city of Sofia, in accordance with the rules of tribal jurisdiction under the CPC, namely – Sofia District Court and the Sofia city Court.

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